Customer Service Agent
Answers inbound enquiries across channels. Escalates what matters, handles the rest — 24/7.
~80% enquiries automated
AI automation for SMEs
Grow without
growing headcount
Most businesses have repetitive manual processes eating away at profitability and growth. EchoAgent identifies those processes and builds custom AI agents to automate them — fast.
The problem
Manual processes are holding you back
Customer service, marketing, operations, reporting — most growing businesses have the same 20% of tasks consuming 80% of their team's time. These aren't complex decisions; they're repetitive, rule-based processes that AI can handle.
The cost is real: slower response times, inconsistent quality, and a team that can't focus on the work that actually drives growth.
Our solution
Custom AI agents built around your workflow
We don't sell generic software subscriptions. We map your specific processes, scope a custom AI agent that fits your tools and team, and build it — quickly.
Not a year-long consulting project — no expensive slide decks that never get implemented
Not generic SaaS you pay for monthly but never truly fits your business
A real AI agent, built for your exact workflow, deployed fast — powered by OpenAI, Anthropic, and Google
Our Products
Four agents. Every major pain point.
Each agent is customised to your business — your tools, your tone, your workflow.
Marketing Agent
Plans, drafts and posts content across your channels in your brand voice. Human approval before anything goes live.
−66% marketing spendWorkflow Agent
Automates time-intensive manual steps in your operations so your team can focus on higher-value work.
+10% customer ordersKnowledge Agent
Interviews your team post-project and turns what they've learned into structured, searchable intelligence.
Never lose learning again
How it works
Three steps from problem to production
No lengthy discovery phases. No generic recommendations. A working AI agent, fast.
Diagnose
We map your team's repetitive manual work and identify the 20% of tasks eating 80% of your time. A free, no-obligation discovery workshop.
Design
We scope a custom AI agent that fits your exact workflow, tools, and team. No off-the-shelf software. Built specifically around how you operate.
Deploy
We build and implement it — fast. You see results quickly, with your team free to focus on the work that drives growth.
Case Studies
Real results for real businesses
We've helped SMEs across a range of industries automate processes and drive measurable growth.
IT Provider for Public Sector
Challenge
Spending £3,000/month outsourcing marketing to an agency with no flexibility or in-house control.
Outcome
Echo Marketing Agent now handles topic choice, content creation, and posting. A human still approves every post before it goes live.
−66% marketing cost
Same quality & volume
Waste Collection Provider
Challenge
3 FTEs overstretched responding to customer enquiries and complaints as the business scaled.
Outcome
Echo Customer Service Agent handles the majority of inbound enquiries. The team now focuses only on complex issues that require human judgement.
80% enquiries automated
Scales without new hires