Real results for real businesses

Spending £3,000/month outsourcing marketing to an external agency. Content lacked in-house voice, turnaround was slow, and the business had no visibility or control over what was being published.

Echo Marketing Agent now handles topic research, content drafting, and scheduling across the client's channels — replacing the agency entirely. A human still reviews and approves every piece of content before it goes live.

66% reduction in marketing cost with no reduction in the quality or quantity of content published. The team now has full visibility and control, with content produced in their own voice.

Three full-time employees were overstretched responding to customer enquiries and complaints as the business grew and took on new customers. Response times were suffering and the team couldn't keep up.

Echo Customer Service Agent reviews all inbound enquiries and complaints, escalates anything complex or sensitive, and handles the rest automatically. The team of three now focuses exclusively on the small volume of cases that genuinely require human judgement.

80% of customer enquiries are now automated. The business can continue to grow its customer base without adding new headcount to handle enquiries and complaints.

The client uses AI to analyse items on supermarket shelves, but their model couldn't classify approximately 100,000 images per month. These were outsourced to a manual labelling agency in the Philippines — creating a costly bottleneck that limited the volume of work the client could take on.

Echo Workflow Agent automatically reviews and labels roughly 80% of the images the client's own AI cannot identify, significantly reducing the volume that needs to go to the Philippines for manual processing.

15% decrease in total cost to label shelf items. 5× increase in the volume of items that can be reviewed, as manual labelling is no longer the rate-limiting step — unlocking the ability to take on more client work.

To place an order, customers would send a photo and description of the clothing item they wanted. Staff then manually checked inventory, emailed options and prices, and waited for a reply to confirm the order — a slow, back-and-forth process prone to delays and drop-off.

Echo Workflow Agent operates via WhatsApp. It reviews incoming photos and descriptions, automatically surfaces the most relevant items in stock, presents pricing, and processes the confirmed order — all within a single conversation, without any staff involvement.

10% increase in orders from existing customers, driven by a faster and more frictionless ordering experience. 15% decrease in cost to serve as staff time on the order process was significantly reduced.