Privacy Policy
How EchoAgent collects, uses, and protects your personal data.
EchoAgent Ltd ("EchoAgent", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.
1. Who we are
EchoAgent Ltd is a company registered in England and Wales. Our registered office is in the United Kingdom. You can contact us at ben@echoagent.io.
2. Information we collect
We may collect the following types of personal information:
- Contact information — your name, email address, and company name when you complete our contact form or email us directly.
- Usage data — information about how you interact with our website, including pages visited, time spent on pages, and referring URLs. This is collected via analytics tools.
- Communications — records of any correspondence between you and EchoAgent.
3. How we use your information
We use the information we collect to:
- Respond to your enquiries and arrange discovery workshops.
- Send you information about our services where you have requested it.
- Improve our website and services based on usage patterns.
- Comply with our legal obligations.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Legal basis for processing
We process your personal data on the following legal bases under UK GDPR:
- Legitimate interests — to respond to your enquiries and provide our services.
- Consent — where you have explicitly opted in to receive marketing communications.
- Legal obligation — where we are required to process data to comply with the law.
5. Data retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are typically retained for up to 2 years unless an ongoing business relationship exists.
6. Your rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request erasure of your data in certain circumstances.
- Object to or restrict the processing of your data.
- Data portability — request your data in a commonly used format.
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
To exercise any of these rights, please contact us at ben@echoagent.io.
7. Cookies
Our website may use cookies and similar tracking technologies to improve your browsing experience and collect analytics data. You can control cookies through your browser settings. We do not use cookies for advertising purposes.
8. Third-party services
We may use third-party tools (such as analytics platforms) that collect data on our behalf. These tools are subject to their own privacy policies. We ensure any third-party processors provide adequate data protection guarantees.
9. Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Your continued use of our website after changes constitutes acceptance of the updated policy.
11. Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at ben@echoagent.io.